This project has received funding from the European Union’s 7th Framework Programme for research, technological development and demonstration under grant agreement no 611709
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Get personalized answers to patient´s non-critical issues from trusted sources
Type proposer: Patient
Description of the need
Specially after diagnosis, patients may have questions or issues (for example, about nutrition or activities compatible with treatment) after interacting with his/her clinician in their visit. These questions typically are not critical as to request an inmediate new visit, but enough as to bother them. Because its non-urgent nature, the communitation does not need to be syncronous (answers could be received after several hours).
Though some patients would only interact with their clinician of reference, others will welcome the opportuntity to get resposnses from other sources. If interacting with their clinician, what is very important for patients is that the possibility to use the digital communication channel has been agreed in advance, so they do not feel that are ´bothering´ the clinician. For example, some clinicians encourage their patients to use whatsapp to make them questions, till corporate tools are provided to them. If accessing another source (another clinician or an information sytem), it is critical that the patient perceives the source as trustable. Usually the questions are very specific to the patient condition, so accessing a general, non-structured repository of content is unlikely that delivers value. Therefore the solution has to be able to manage personalized responses.
Saluspot is a social network where users can ask questions anonymously about
healthcare, that are solved by doctors. This platform aims to be a trusted source where doctors and patients have a space to discuss and collaborate.